This Privacy Policy describes how Ky Luna LLC we collects, uses, and shares information when you visit kyluna.com (the "Site") or otherwise interact with our services.
1. Information We Collect
We collect the following categories of information:
- Information you provide directly — your name, email address, company name, and any message content you submit through our contact form or by emailing us.
- Automatically collected information — basic analytics data such as pages viewed, referring URL, browser type, device type, and approximate location (derived from IP address).
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries you submit through our contact form or by email;
- Send information about our services when you have requested it;
- Operate, maintain, and improve our Site;
- Comply with legal obligations.
We do not sell your personal information.
3. Third-Party Tools
We use the following third-party tools to operate our business. Each provider has its own privacy practices:
- Google Analytics — to understand how visitors use our Site;
- Mailchimp — to send opt-in newsletters and email communications;
- Calendly — to schedule strategy calls;
- Mercury — for business banking (no client payment information is shared).
4. Cookies
Our Site uses a small number of cookies for analytics and basic functionality. You can disable cookies in your browser settings; doing so may affect some features of the Site. We do not use cookies for cross-site advertising.
5. Data Retention
We retain contact form submissions and email correspondence for as long as needed to respond to your inquiry and for a reasonable period afterwards for business records. You can request deletion at any time.
6. Your Rights (GDPR & CCPA)
Depending on your jurisdiction, you may have the right to:
- Request access to the personal information we hold about you;
- Request correction or deletion of your personal information;
- Object to or restrict certain processing of your personal information;
- Opt out of the sale of personal information (we do not sell personal information);
- Lodge a complaint with a supervisory authority.
To exercise any of these rights, email hello@kyluna.com.
7. Children's Privacy
Our services are not directed to children under 16, and we do not knowingly collect personal information from children.
8. Security
We take reasonable measures to protect the information you submit. However, no transmission over the internet is fully secure, and we cannot guarantee absolute security.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page.
10. Contact
For privacy questions or requests, contact us at hello@kyluna.com. Postal correspondence can be requested via email.